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• This offer will be valid on certain dates as per stated on the offer page.
• This offer cannot be used in conjunction with any other offer
• Prices are per night based on 2 adults sharing a classic twin or double room (unless otherwise stated) on a board basis stated per offer on our website, inclusive of discount and may be subject to a minimum length of stay
• This offer is subject to promotional room and rate availability.
• Children just pay for breakfast if sharing room with adults. If in room on their own will pay full adult price and other meals charged as taken.
• Single occupancy will be charged as 2 adults.
• Full prepayment for your stay is required at time of booking and will be non-refundable, non-cancelable and non-transferable.
• During major sporting events, social events, conferences and exhibitions, the rates listed may not apply.
• Weekday and weekend supplements may apply.
• Room upgrade supplements will apply.
• This offer must be booked via Central Reservations on or online at an official Principal Hayley website
• Mid-week supplements may apply at certain properties.
• More terms and conditions may apply with regards to individual offers and packages. Please enquire when booking.

Our Best Rates Guaranteed.

Just book through PH Hotels websites, PH Hotels Central Reservations or hotel directly.

Fantastic rates guaranteed

We promise that if you find a lower rate through any other booking channel, we’ll match that rate

Terms and Conditions

When you next make a room booking, we guarantee that you will always be offered the best possible rates providing you book through our website, through PH Hotels Central Reservations or direct with our hotels. We are so confident with our best rate guarantee, that in the unlikely event you do find a cheaper rate elsewhere within 24 hours of making your booking, we will, once we verify your claim, match the lower rate subject to the following terms and conditions:

• You must have a confirmed retail reservation made:
  • On the PH Hotels website
  • Through PH Hotels Central Reservations
  • Directly at a hotel; or
  • Through an IATA accredited retail travel agent professional (“Travel Agent”) booking through a PH Hotels channel or the following Global Distribution Systems (Amadeus, Apollo/Galileo, Worldspan and SABRE).
• You or your Travel Agent on your behalf must complete and submit a claim form to PH Hotelss claim department in accordance with the claim forms instruction, or you must call and follow the telephone representatives instructions to process the claim. Your claim must be received within 24 hours of the time the original reservation was confirmed and at least 72 hours prior to arrival at the hotel.
• The Same Accommodations must be available for purchase at the time your claim is submitted.
• The same terms and conditions must apply to both available rates (e.g meal plan, cancellation terms etc)
• Only one claim may be submitted and is eligible for each stay. For purposes of Our Best Rates Guaranteed, a stay shall be defined as the total number of consecutive nights spent by the same guest, guests, or subset thereof, at the same participating hotel, without regard to whether a guest checks out and checks back into the participating hotel again.
• PH Hotels reserves the right to modify or cancel this offer and the terms and conditions at any time in its sole discretion.
• Our Best Rates. Guaranteed. OFFER DOES NOT APPLY to the following:
  • Reservations booked through a non-PH Hotels Family booking channel or a non-designated GDS, third party websites or any other channels.
  • Rates available on “opaque” websites where the hotel brand and specific hotel are not known until the booking is made.
  • Sites that use net rate model such as Alpharooms.com, Octopus.com, gta.com mikitravel.com, dizzygoat.com and superbreak.com.
  • Hotel packages or travel packages which may include hotel, airfare, car rental, food and beverage offers or other similar packages or amenities.
  • Discount or negotiated rates not available to the general public, including but not limited to the following rates: membership corporate, government, promotional, unpublished, employee, offline wholesale/FIT, pre-paid rates which may include a voucher (including electronic vouchers), group or other specially negotiated rates.
  • Reservations made within 72 hours of day of arrival.
  • Taxes, gratuities, service charges, early departure fees, or other fees and incidental charges.
  • Rate disparities due to fluctuations, rounding, or differences in the currency exchange rates are excluded from the offer.
• Only one claim may be submitted and is eligible for each stay. For purposes of Our Best Rates Guaranteed, a stay shall be defined as the total number of consecutive nights spent by the same guest, guests, or subset thereof, at the same participating hotel, without regard to whether a guest checks out and checks back into the participating hotel again.

The following terms and conditions govern your relationship with PH Hotels Group Properties for the event you will be holding with us. You must read these terms and conditions before signing all conferences, banquets and functions booked by the client shall be subject to them.

Definitions

In these terms and conditions the following expressions shall mean:

‘’the Company’’ is the operating company of the hotel you book which operates under PH Hotels Ltd.

‘’the Client’’ is the individual, company or association specified in the booking details

‘’the Contract’’ is the agreement between the Company and the client in relation to the booking, incorporating the Terms and Conditions as specified below and any amendments agreed in writing.

‘’the conditions’’ means these general Terms & Conditions plus any special conditions contained in the booking. ‘’the scheduled date’’ means the first date upon which the property is used in relation to the booking and any subsequent days if the event will take place over more than one day

‘’minimum numbers’’ means the minimum number of guests which the property will hold space for and the minimum number of guests who the Client will be asked to pay for.

‘’final numbers’’ means the final number of guests who will be attending the Client event and the number of guests the property will prepare and cater for.

Numbers in attendance

The numbers for which the Client has booked are set out on the event order. Minimum contracted numbers must be provided 28 working days in advance but cannot be less than 90% of the initial booked number. The Client needs to advise the hotel of final numbers at least 14 working days before the scheduled start date of the event.

The Client must also advise the property of any menu choices, wine and beverage choices and any other relevant or requested information at least 7 working days before the scheduled start date of the event otherwise the property cannot guarantee that the choices will be available. Under such circumstances the Company will offer the most appropriate alternative.

Reduction in Numbers

Any reduction in numbers below the minimum numbers agreed between the Client and the property will result in cancellation charges being raised. An increase in numbers must be communicated to the property at the earliest possible date and is subject to availability. The property will make reasonable endeavours to accommodate any increase in numbers and this new number will become the minimum number of guests to be charged. On this basis, definitive cancellation charges can only be confirmed after the event has taken place. Any significant change in numbers by the client may require that the event be relocated to more suitable space within the same property and in these circumstances the Client may incur an additional room hire charge or amended rates to reflect the value of the original room allocated.

Cancellation Charges

This booking becomes binding on receipt of a signed copy of our Terms and Conditions by both parties.

In the event that the Client should cancel the booking the following charges will apply:

Notice % of Original Booking Value Payable

Between 27 – 52 weeks 25%
Between 13 – 26 weeks 50%
Between 5 – 12 weeks 90%
1 – 4 weeks 100%

Cancellation by the Company

In the unlikely event that the Company cancel the booking the Client will be refunded any payments already made but the Company will not have any other liability. The Company reserves the right to cancel if:

i) Any part of the property is closed or unavailable due to circumstances beyond the Companies control.

ii) There is a force majuere event which prevents the Company from carrying on its business

iii) The Client, or the Company, become insolvent or, in the case of an individual, becomes subject to a bankruptcy petition.

iv) In the view of the Company it is deemed that the booking, or any persons associated with the booking might damage the reputation of the property or the Company.

v) Any deposits or agreed advance payments have not been received by the Company from the Client by the due date.

Payment Terms

Credit facilities must be requested at the time of booking and are authorised at the property’s discretion. A Credit Application Form is available on request and any credit offered will be confirmed after the completed form has been returned to the Company. Please note that credit is not automatic and is not available for wedding parties.

i) Account Facilities will only be granted to those companies who have established credit facilities in advance.

ii) Any function for which advance payment is overdue by more than 7 days may be cancelled by the Property and the cancellation charges detailed in clause 5 will become payable immediately.

iii) If there are queries on any part of an invoice the client will pay the undisputed balance of the sum owed by the due date and the remainder on resolution of the query.

iv) The Company reserves the right to apply interest against late payments, at 4i over base rate.

Value Added Tax at the current rate will apply as appropriate.

Deposit Policy

An initial deposit of 50% is required upon confirmation of the booking and the remaining 50% is due no later than 14 days prior to the event, providing no credit facility has been given.

Clients’ Use of the Hotel

The Client, it’s representatives or any persons attending the event at the Clients request or invitation must:

i) Comply with all licensing, health and safety and other regulations relating to the Property.

ii) Not carry out any electrical or other works at the Property including amplification and lighting without the Company’s prior written consent.

iii) Not bring any dangerous or hazardous items to the Property and remove any such items promptly when requested to do so by a member of the The Company’s Management team or any other authorised person.

iv) Not consume any food or drinks at the Property which were not supplied by the Property

v) Not act in any improper or disorderly manner and comply with the property’s reasonable regulations and instructions, including abiding by any dress code requirements, search policies and entry procedures

Obtain prior written permission from the property if providing their own entertainment, services or activities at the event

Liability

i) The Company will be liable to the Client and/or persons attending the function for injury to persons or loss/damage to property only where damage is caused by negligence on the company’s behalf but otherwise will be under no liability whatsoever.

ii) The Client will be liable for any loss or damage to Company property including walls, light fittings and equipment or injury to any person including hotel staff and shall indemnify the Company against any loss or liability.

iii) In the event of ‘’Force Majeure’’ meaning any circumstance beyond the control of the property including, but not limited to, acts of God, fire, explosions, adverse weather conditions, flood, earthquake, local terrorism, riot, civil commotion, war, hostilities, strikes, work stoppages, lack of power and materials shortages nothing shall excuse the client from any payment obligations under the Contract.

Assignment

i) This agreement cannot be assigned to another group or provider of event services without the prior consent of the Client.

ii) This event booking cannot be assigned to any other Client unless approved in advance by the Company

Variation to Terms & Conditions

i. No variation to these terms will be accepted unless agreed in writing between both parties

ii. Any variation to these term and conditions will only be valid if signed by a duly authorised representative of the Company and the Client.

Jurisdiction

This Agreement shall be governed by and construed in accordance with the Laws of England and the Parties irrevocably submit to the exclusive jurisdiction of the English Courts.

To be eligible for the scheme you must register at http://www.ph-festival.co.uk/

Existing registrants will automatically be carried over to the new scheme

Any events that take place within the qualifying period but prior to registration will not be back dated and will not be included

Vouchers are awarded for the prize bracket they fall into. This is calculated by total revenue that has been accrued that period. Booking totals cannot be divided into smaller amounts it is the full total only that will qualify

Vouchers will be rewarded for conference, training, function or meeting bookings only

Claims for events prior to 31st December 2013 have to be claimed by 31st December 2013 and cannot be accrued in future periods

Promotion is valid for events booked between 04^th January 2014 -  31st December 2014 taking place before 30th June 2015 at any PH Hotels Hotel & Conference Venue of your choice.

This offer is for direct corporate bookings and for bookings via 3rd parties, however only one claim can be made per individual booking

Vouchers will be issued after the event has taken place according to actual revenue generated

Any changes made to the value of the booking after the contract is signed will be checked and revised once the event has taken place

No prizes will be issued to cancelled bookings or events that change dates outside of the above specified date period above

This promotion is not in conjunction with any other offer from the PH Hotels Group

No cash alternative will be available

Agent members of the scheme may not be eligible for vouchers when enhanced commission agreements are in place. In this scenario vouchers may be granted by PH Hotels at its sole discretion and no discussion shall be entered into

Clients with commercial partnerships in place with PH Hotels are not eligible for PH Festival

The following terms and conditions govern your relationship with PH Hotels Group Properties for the event you will be holding with us. You must read these terms and conditions before signing all conferences, banquets and functions booked by the client shall be subject to them.

Definitions

In these terms and conditions the following expressions shall mean:

‘’the Company’’ is the operating company of the hotel you book which operates under PH Hotels Ltd.

‘’the Client’’ is the individual, company or association specified in the booking details

‘’the Contract’’ is the agreement between the Company and the client in relation to the booking, incorporating the Terms and Conditions as specified below and any amendments agreed in writing.

‘’the conditions’’ means these general Terms & Conditions plus any special conditions contained in the booking. ‘’the scheduled date’’ means the first date upon which the property is used in relation to the booking and any subsequent days if the event will take place over more than one day

‘’minimum numbers’’ means the minimum number of guests which the property will hold space for and the minimum number of guests who the Client will be asked to pay for.

‘’final numbers’’ means the final number of guests who will be attending the Client event and the number of guests the property will prepare and cater for.

Numbers in attendance

The numbers for which the Client has booked are set out on the event order. Minimum contracted numbers must

be provided 28 working days in advance but cannot be less than 90% of the initial booked number. The Client needs to advise the hotel of final numbers at least 14 working days before the scheduled start date of the event.

The Client must also advise the property of any menu choices, wine and beverage choices and any other relevant or requested information at least 7 working days before the scheduled start date of the event otherwise the property cannot guarantee that the choices will be available. Under such circumstances the Company will offer the most appropriate alternative.

Reduction in Numbers

Any reduction in numbers below the minimum numbers agreed between the Client and the property will result in cancellation charges being raised. An increase in numbers must be communicated to the property at the earliest possible date and is subject to availability. The property will make reasonable endeavours to accommodate any increase in numbers and this new number will become the minimum number of guests to be charged. On this basis, definitive cancellation charges can only be confirmed after the event has taken place. Any significant change in numbers by the client may require that the event be relocated to more suitable space within the same property and in these circumstances the Client may incur an additional room hire charge or amended rates to reflect the value of the original room allocated.

Cancellation Charges

This booking becomes binding on receipt of a signed copy of our Terms and Conditions by both parties.

In the event that the Client should cancel the booking the following charges will apply:

Notice % of Original Booking Value Payable

Between 27 – 52 weeks 25%
Between 13 – 26 weeks 50%
Between 5 – 12 weeks 90%
1 – 4 weeks 100%

Cancellation by the Company

In the unlikely event that the Company cancel the booking the Client will be refunded any payments already made but the Company will not have any other liability. The Company reserves the right to cancel if:

i) Any part of the property is closed or unavailable due to circumstances beyond the Companies control.

ii) There is a force majuere event which prevents the Company from carrying on its business

iii) The Client, or the Company, become insolvent or, in the case of an individual, becomes subject to a bankruptcy petition.

iv) In the view of the Company it is deemed that the booking, or any persons associated with the booking might damage the reputation of the property or the Company.

v) Any deposits or agreed advance payments have not been received by the Company from the Client by the due date.

Payment Terms

Credit facilities must be requested at the time of booking and are authorised at the property’s discretion. A Credit Application Form is available on request and any credit offered will be confirmed after the completed form has been returned to the Company. Please note that credit is not automatic and is not available for wedding parties.

i) Account Facilities will only be granted to those companies who have established credit facilities in advance.

ii) Any function for which advance payment is overdue by more than 7 days may be cancelled by the Property and the cancellation charges detailed in clause 5 will become payable immediately.

iii) If there are queries on any part of an invoice the client will pay the undisputed balance of the sum owed by the due date and the remainder on resolution of the query.

iv) The Company reserves the right to apply interest against late payments, at 4i over base rate.

Value Added Tax at the current rate will apply as appropriate.

Deposit Policy

An initial deposit of 50% is required upon confirmation of the booking and the remaining 50% is due no later than 14 days prior to the event, providing no credit facility has been given.

Clients’ Use of the Hotel

The Client, it’s representatives or any persons attending the event at the Clients request or invitation must:

i) Comply with all licensing, health and safety and other regulations relating to the Property.

ii) Not carry out any electrical or other works at the Property including amplification and lighting without the Company’s prior written consent.

iii) Not bring any dangerous or hazardous items to the Property and remove any such items promptly when requested to do so by a member of the The Company’s Management team or any other authorised person.

iv) Not consume any food or drinks at the Property which were not supplied by the Property

v) Not act in any improper or disorderly manner and comply with the property’s reasonable regulations and instructions, including abiding by any dress code requirements, search policies and entry procedures

Obtain prior written permission from the property if providing their own entertainment, services or activities at the event

Liability

i) The Company will be liable to the Client and/or persons attending the function for injury to persons or loss/damage to property only where damage is caused by negligence on the company’s behalf but otherwise will be under no liability whatsoever.

ii) The Client will be liable for any loss or damage to Company property including walls, light fittings and equipment or injury to any person including hotel staff and shall indemnify the Company against any loss or liability.

iii) In the event of ‘’Force Majeure’’ meaning any circumstance beyond the control of the property including, but not limited to, acts of God, fire, explosions, adverse weather conditions, flood, earthquake, local terrorism, riot, civil commotion, war, hostilities, strikes, work stoppages, lack of power and materials shortages nothing shall excuse the client from any payment obligations under the Contract.

Assignment

i) This agreement cannot be assigned to another group or provider of event services without the prior consent of the Client.

ii) This event booking cannot be assigned to any other Client unless approved in advance by the Company

Variation to Terms & Conditions

i. No variation to these terms will be accepted unless agreed in writing between both parties

ii. Any variation to these term and conditions will only be valid if signed by a duly authorised representative of the Company and the Client.

Jurisdiction

This Agreement shall be governed by and construed in accordance with the Laws of England and the Parties irrevocably submit to the exclusive jurisdiction of the English Courts.

The PH Hotel Gift Card can only be used for goods and services in PH Hotels within Great Britain.

PH Hotel Gift Card’s expire 12 months after purchase and any remaining balance thereafter will be reduced to nil and forfeited.

The PH Hotel Gift Card is not a cheque guarantee, credit, debit or charge card and cannot be exchanged for cash.

No change will be given when a PH Hotel Gift Card is used as payment, but the balance may be used for future purchases within the expiry date. It is the responsibility of the cardholder to keep track of the value of gift card and balance enquiries can be checked in hotel or at www.showmybalance.com.

Principal Hayley Hotel Group will not be held liable for lost or stolen cards – protect gift cards as you would cash

For PH Hotels Gift Card customer service enquiries please contact 

Full terms and conditions apply to redemptions

We reserve the right to amend Terms & Conditions

This promotion is only open to UK residents aged 16 or over, excluding employees and their immediate families of PH Hotels, its commercial partners or anyone professionally connected with the promotion.

To enter you must make a wedding booking that takes place in a PH Hotel by 29th December 2015. There will be two prize draws: one for weddings held in 2014 and one for weddings held in 2015. For weddings held in 2014 the draw will be conducted no later than 31st January 2015. For weddings held in 2015 the draw will be conducted no later than 31st January 2016. Only one prize draw entry per booking. Cancelled weddings will not be eligible for the prize draw.

The winners will be selected in a random draw from all valid entries and will be conducted no later than 31st January 2015.The winners will be contacted by email within 7 days of the draw. In the event that a winner has not responded within 14 days of notification, after reasonable efforts have been made to contact the winner, then the promoter reserves the right to reallocate the prize to a reserve winner.

By entering, winners agree that if they win, they will participate in any reasonable publicity arranged by The Promoter or its agencies. The winners name may be posted online on the PH Hotels website.

The cash prize is non transferable and will be paid by company cheque, which will be sent to the prize winners home address by recorded delivery. PH Hotels will not be liable for any circumstances beyond its reasonable control that prevents the prize from being delivered to the winner. The lead booking name will appear on winners’ cheque.

By entering the promotion, entrants confirm that they have read and agree to be bound by these terms & conditions and by the decisions of the Promoter, which are final in all matters relating to the promotion. Failure to do so will result in the forfeiture of the prize. No correspondence will be entered into.

The Promoter or its agencies accept no responsibility for any loss, injury or damage suffered through acceptance of the prize.

The Promoter or its agencies will not be responsible for the non-inclusion of entries as a result of technical failures or otherwise, including any such failure which is within the control of The Promoter or its agencies. Proof of submission of entry is not proof of receipt of entry.

The Promoter reserves the right at its sole discretion to disqualify any person it finds to be tampering or to have tampered with the operation of the promotion or to be acting in violation of these terms and conditions.

To the full extent permitted by law the Promoter will not accept liability for any loss, damage, injury or death arising from this promotion beyond its reasonable control.

The Promoter is PH Hotels, The Inspire, Hornbeam Park, Harrogate, HG2 8LY.

The following terms and conditions govern your relationship with PH Hotels Group Properties for the event you will be holding with us. You must read these terms and conditions before signing all conferences, banquets and functions booked by the client shall be subject to them.

Definitions

In these terms and conditions the following expressions shall mean:

‘’the Company’’ is the operating company of the hotel you book which operates under PH Hotels Ltd.

‘’the Client’’ is the individual, company or association specified in the booking details

‘’the Contract’’ is the agreement between the Company and the client in relation to the booking, incorporating the Terms and Conditions as specified below and any amendments agreed in writing.

‘’the conditions’’ means these general Terms & Conditions plus any special conditions contained in the booking. ‘’the scheduled date’’ means the first date upon which the property is used in relation to the booking and any subsequent days if the event will take place over more than one day

‘’minimum numbers’’ means the minimum number of guests which the property will hold space for and the minimum number of guests who the Client will be asked to pay for.

‘’final numbers’’ means the final number of guests who will be attending the Client event and the number of guests the property will prepare and cater for.

Numbers in attendance

The numbers for which the Client has booked are set out on the event order. Minimum contracted numbers must

be provided 28 working days in advance but cannot be less than 90% of the initial booked number. The Client needs to advise the hotel of final numbers at least 14 working days before the scheduled start date of the event.

The Client must also advise the property of any menu choices, wine and beverage choices and any other relevant or requested information at least 7 working days before the scheduled start date of the event otherwise the property cannot guarantee that the choices will be available. Under such circumstances the Company will offer the most appropriate alternative.

Reduction in Numbers

Any reduction in numbers below the minimum numbers agreed between the Client and the property will result in cancellation charges being raised. An increase in numbers must be communicated to the property at the earliest possible date and is subject to availability. The property will make reasonable endeavours to accommodate any increase in numbers and this new number will become the minimum number of guests to be charged. On this basis, definitive cancellation charges can only be confirmed after the event has taken place. Any significant change in numbers by the client may require that the event be relocated to more suitable space within the same property and in these circumstances the Client may incur an additional room hire charge or amended rates to reflect the value of the original room allocated.

Cancellation Charges

This booking becomes binding on receipt of a signed copy of our Terms and Conditions by both parties.

In the event that the Client should cancel the booking the following charges will apply:

Notice % of Original Booking Value Payable

Between 27 – 52 weeks 25%
Between 13 – 26 weeks 50%
Between 5 – 12 weeks 90%
1 – 4 weeks 100%

Cancellation by the Company

In the unlikely event that the Company cancel the booking the Client will be refunded any payments already made but the Company will not have any other liability. The Company reserves the right to cancel if:

i) Any part of the property is closed or unavailable due to circumstances beyond the Companies control.

ii) There is a force majuere event which prevents the Company from carrying on its business

iii) The Client, or the Company, become insolvent or, in the case of an individual, becomes subject to a bankruptcy petition.

iv) In the view of the Company it is deemed that the booking, or any persons associated with the booking might damage the reputation of the property or the Company.

v) Any deposits or agreed advance payments have not been received by the Company from the Client by the due date.

Payment Terms

Credit facilities must be requested at the time of booking and are authorised at the property’s discretion. A Credit Application Form is available on request and any credit offered will be confirmed after the completed form has been returned to the Company. Please note that credit is not automatic and is not available for wedding parties.

i) Account Facilities will only be granted to those companies who have established credit facilities in advance.

ii) Any function for which advance payment is overdue by more than 7 days may be cancelled by the Property and the cancellation charges detailed in clause 5 will become payable immediately.

iii) If there are queries on any part of an invoice the client will pay the undisputed balance of the sum owed by the due date and the remainder on resolution of the query.

iv) The Company reserves the right to apply interest against late payments, at 4i over base rate.

Value Added Tax at the current rate will apply as appropriate.

Deposit Policy

An initial deposit of 50% is required upon confirmation of the booking and the remaining 50% is due no later than 14 days prior to the event, providing no credit facility has been given.

Clients’ Use of the Hotel

The Client, it’s representatives or any persons attending the event at the Clients request or invitation must:

i) Comply with all licensing, health and safety and other regulations relating to the Property.

ii) Not carry out any electrical or other works at the Property including amplification and lighting without the Company’s prior written consent.

iii) Not bring any dangerous or hazardous items to the Property and remove any such items promptly when requested to do so by a member of the The Company’s Management team or any other authorised person.

iv) Not consume any food or drinks at the Property which were not supplied by the Property

v) Not act in any improper or disorderly manner and comply with the property’s reasonable regulations and instructions, including abiding by any dress code requirements, search policies and entry procedures

Obtain prior written permission from the property if providing their own entertainment, services or activities at the event

Liability

i) The Company will be liable to the Client and/or persons attending the function for injury to persons or loss/damage to property only where damage is caused by negligence on the company’s behalf but otherwise will be under no liability whatsoever.

ii) The Client will be liable for any loss or damage to Company property including walls, light fittings and equipment or injury to any person including hotel staff and shall indemnify the Company against any loss or liability.

iii) In the event of ‘’Force Majeure’’ meaning any circumstance beyond the control of the property including, but not limited to, acts of God, fire, explosions, adverse weather conditions, flood, earthquake, local terrorism, riot, civil commotion, war, hostilities, strikes, work stoppages, lack of power and materials shortages nothing shall excuse the client from any payment obligations under the Contract.

Assignment

i) This agreement cannot be assigned to another group or provider of event services without the prior consent of the Client.

ii) This event booking cannot be assigned to any other Client unless approved in advance by the Company

Variation to Terms & Conditions

i. No variation to these terms will be accepted unless agreed in writing between both parties

ii. Any variation to these term and conditions will only be valid if signed by a duly authorised representative of the Company and the Client.

Jurisdiction

This Agreement shall be governed by and construed in accordance with the Laws of England and the Parties irrevocably submit to the exclusive jurisdiction of the English Courts.

Now that you have read our Terms & Conditions, please sign and return this copy to confirm that you have received and agreed to our terms of business so we can proceed with your booking.

1. The following terms and conditions govern your relationship with PH Hotels Group Properties for the event you will be holding with us.  You must read these terms and conditions before signing all conferences, banquets and functions booked by the client shall be subject to them.

2. Definitions:

In these terms and conditions the following expressions shall mean:

‘’the Company’’ Troy Management Services (Selsdon Park) Ltd T/A Selsdon Park Hotel

‘’the Client’’ is the individual, company or association specified in the booking details

‘’the Contract’’ is the agreement between the Company and the client in relation to the booking, incorporating the Terms and Conditions as specified below and any amendments agreed in writing.

‘’the conditions’’ means these general Terms & Conditions plus any special conditions contained in the booking. ‘’the scheduled date’’ means the first date upon which the property is used in relation to the booking and any subsequent days if the event will take place over more than one day

‘’minimum numbers’’ means the minimum number of guests which the property will hold space for and the minimum number of guests who the Client will be asked to pay for.

‘’final numbers’’ means the final number of guests who will be attending the Client event and the number of guests the property will prepare and cater for.

3. Numbers in attendance:

The numbers for which the Client has booked are set out on the event order.  Minimum contracted numbers must be provided 28 working days in advance but cannot be less than 90% of the initial booked number. The Client needs to advise the hotel of final numbers at least 14 working days before the scheduled start date of the event.  The Client must also advise the property of any menu choices, wine and beverage choices and any other relevant or requested information at least 7 working days before the scheduled start date of the event otherwise the property cannot guarantee that the choices will be available. Under such circumstances the Company will offer the most appropriate alternative.

4.  Reduction in Numbers.

Any reduction in numbers below the minimum numbers agreed between the Client and the property will result in cancellation charges being raised.  An increase in numbers must be communicated to the property at the earliest possible date and is subject to availability.  The property will make reasonable endeavours to accommodate any increase in numbers and this new number will become the minimum number of guests to be charged.  On this basis, definitive cancellation charges can only be confirmed after the event has taken place.  Any significant change in numbers by the client may require that the event be relocated to more suitable space within the same property and in these circumstances the Client  may incur an additional room hire charge or amended rates to reflect the value of the original room allocated.

5. Cancellation Charges

This booking becomes binding on receipt of a signed copy of our Terms and Conditions by both parties.

In the event that the Client should cancel the booking the following charges will apply:

Notice                                                  % of Original Booking Value Payable

Between 27 – 52 weeks                                      50%

Between 13 – 26 weeks                                      75%

Between 5 – 12 weeks                                         90%

1 – 4 weeks                                                           100%

6. Cancellation by the Company.

In the unlikely event that the Company cancel the booking the Client will be refunded any payments already made but the Company will not have any other liability.  The Company reserves the right to cancel if:

i)  Any part of the property is closed or unavailable due to circumstances beyond the Companies control.

ii) There is a force majuere event which prevents the Company from carrying on its business

iii) The Client, or the Company, become insolvent or, in the case of an individual, becomes subject to a bankruptcy petition.

iv) In the view of the Company it is deemed that the booking, or any persons associated with the booking might damage the reputation of the property or the Company.

v) Any deposits or agreed advance payments have not been received by the Company from the Client by the due date.

7.  Payment Terms

Credit facilities must be requested at the time of booking and are authorised at the property’s discretion.  A Credit Application Form is available on request and any credit offered will be confirmed after the completed form has been returned to the Company.  Please note that credit is not automatic and is not available for wedding parties.

i)  Account Facilities will only be granted to those companies who have established credit facilities in advance.

ii) Any function for which advance payment is overdue by more than 7 days may be cancelled by the Property and the cancellation charges detailed in clause 5 will become payable immediately.

iii)  If there are queries on any part of an invoice the client will pay the undisputed balance of the sum owed by the due date and the remainder on resolution of the query.

iv)  The Company reserves the right to apply interest against late payments, at 4% over base rate.

Value Added Tax at the current rate will apply as appropriate.

8.  Deposit Policy

An initial deposit of £15.00 per person is required upon confirmation of the booking with final pre-payment 14 days prior.

9. Clients’ Use of the Hotel

The Client, it’s representatives or any persons attending the event at the Clients request or invitation must:

i) Comply with all licensing, health and safety and other regulations relating to the Property.

ii) Not carry out any electrical or other works at the Property including amplification and lighting without the Company’s prior written consent.

iii) Not bring any dangerous or hazardous items to the Property and remove any such items promptly when requested to do so by a member of the The Company’s Management team or any other authorised person.

iv) Not consume any food or drinks at the Property which were not supplied by the Property

v) Not act in any improper or disorderly manner and comply with the propertys reasonable regulations and instructions, including abiding by any dress code requirements, search policies and entry procedures

Obtain prior written permission from the property if providing their own entertainment, services or activities at the event

10. Liability

i) The Company will be liable to the Client and/or persons attending the function for injury to persons or loss/damage to property only where damage is caused by negligence on the company’s behalf but otherwise will be under no liability whatsoever.

ii) The Client will be liable for any loss or damage to Company property including walls, light fittings and equipment or injury to any person including hotel staff and shall indemnify the Company against any loss or liability.

iii) In the event of ‘’Force Majeure’’ meaning any circumstance beyond the control of the property including, but not limited to, acts of God, fire, explosions, adverse weather conditions, flood, earthquake, local terrorism, riot, civil commotion, war, hostilities, strikes, work stoppages, lack of power and materials shortages nothing shall excuse the client from any payment obligations under the Contract.

11. Assignment

i) This agreement cannot be assigned to another group or provider of event services without the prior consent of the Client.

ii) This event booking cannot be assigned to any other Client unless approved in advance by the Company

12. Variation to Terms & Conditions

i.No variation to these terms will be accepted unless agreed in writing between both parties

ii.Any variation to these term and conditions will only be valid if signed by a duly authorised representative of the Company and the Client

Click Here

This promotion is only open to UK residents aged 16 or over, excluding employees and their immediate families of PH Hotels, its commercial partners or anyone professionally connected with the promotion.

To enter you must held a Christmas Party in 2013 at a  PH Hotel and completed the PH Hotels Christmas Party Survey:  Only one prize draw entry per booking.

The winners will be selected in a random draw from all valid entries and will be conducted no later than 30^th April 2014.The winners will be contacted by email within 7 days of the draw. In the event that a winner has not responded within 14 days of notification, after reasonable efforts have been made to contact the winner, then the promoter reserves the right to reallocate the prize to a reserve winner.

By entering, winners agree that if they win, they will participate in any reasonable publicity arranged by The Promoter or its agencies. The winners name may be posted online on the PH Hotels website.

By entering the promotion, entrants confirm that they have read and agree to be bound by these terms & conditions and by the decisions of the Promoter, which are final in all matters relating to the promotion. Failure to do so will result in the forfeiture of the prize. No correspondence will be entered into.

The Promoter or its agencies accept no responsibility for any loss, injury or damage suffered through acceptance of the prize.

The Promoter or its agencies will not be responsible for the non-inclusion of entries as a result of technical failures or otherwise, including any such failure which is within the control of The Promoter or its agencies. Proof of submission of entry is not proof of receipt of entry.

The Promoter reserves the right at its sole discretion to disqualify any person it finds to be tampering or to have tampered with the operation of the promotion or to be acting in violation of these terms and conditions.

To the full extent permitted by law the Promoter will not accept liability for any loss, damage, injury or death arising from this promotion beyond its reasonable control.

The Promoter is PH Hotels, The Inspire, Hornbeam Park, Harrogate, HG2 8LY.

This website is owned and run by Principal Hayley Ltd and Troy Management Services. The information contained in this website has been prepared solely for the purpose of providing information about the Principal Hayley Ltd and the services that it offers.

Access to and use of any information on this website is conditional on your acceptance of these website use conditions. If you do not wish to accept any part of them, you must not use our website. Principal Hayley Ltd reserves the right to make alterations and corrections to the information contained in this website at any time without notice.

The information is provided without any warranty or implied term of any kind, either express or implied, including but not limited to any implied warranties or implied terms of merchantability, fitness for a particular purpose or non-infringement. All such implied terms and warranties are hereby excluded. By accessing this website you agree that Principal Hayley Ltd will not be liable for any direct, indirect or consequential loss arising from the use of the information and material contained in this website or from your access of other material on the internet via web links from this site.

The above exclusions and limitations apply only to the extent permitted by law.

Copyright

The copyright in the material contained in this website and any Principal Hayley Ltd Trademarks and brands included in that material belongs to Principal Hayley Ltd . Any person may copy any part of this material from this website, subject to the following conditions:

• The material may be used only for that person’s own personal use for non-commercial purposes; The copies must retain any copyright or other intellectual property notices contained in the original material; The products, technology or processes described in this website may be the subject of other intellectual property rights reserved by Principal Hayley Ltd or by other third parties. No licence is granted in respect of those intellectual property rights; images, trademarks and brands displayed on this site are protected by copyright, trademark and other intellectual property laws and may not be reproduced or appropriated in any manner without written permission of their respective owner(s).

General Terms

Nothing on this website constitutes an offer on our part. The matters detailed constitute an invitation to you to make an offer to us on the stated terms to purchase arrangements we feature. We may accept or decline any such offer. All arrangements featured or referred to are at all times prior to specific confirmation subject to availability and no warranties, promises or representations are given as to availability.

It is a condition of your use of this website that you warrant to us that you will not use it or any information on it for any purpose that is illegal or prohibited by these Conditions. You warrant that you are a minimum of 18 years old and have the legal authority to use this website in accordance with these Conditions. You agree to be financially responsible for all charges, fees and other sums of whatever nature which arise out of your use of this website.

We are an English registered Company.

Our Registered Office is: Principal Hayley Ltd , The Inspire, Hornbeam Park, Harrogate, North Yorkshire, HG2 8PA. Registered in England & Wales No: 04977436

Our business and the services we offer are governed exclusively by the applicable laws of England and Wales unless otherwise stated in our Booking Conditions. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this website, the services offered by or on behalf of us, any information relating to such services and/or our business in any respect with any laws of any other country. Such laws do not, in any event, affect or apply to the same.

If any exclusion(s) or limitation(s) contained in these Conditions is found, in whole or part, to be unlawful or for any other reason unenforceable, that exclusion(s) or limitation(s) or the part(s) in question shall be deemed severable and omitted from these Conditions for that purpose / those purposes. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these Terms and Conditions.

The information contained on this website may contain technical, typographic and other errors. The information on these pages will be updated from time to time and may at times be out of date. We have the right to change the prices featured or mentioned on this website at any time without prior notice. If any price is obviously incorrect, we will not be bound by it. We accept no responsibility for keeping the information on these pages up to date or liability for failure to do so. Room type photography is for illustrative purposes only and may not accurately reflect the room chosen. You should check all details of your chosen arrangements with us by telephone or other approved means at the time of booking.

We make no warranty that this website (or any websites linked to this website) is free from technical errors, computer viruses or any other malicious or impairing computer programs.

Privacy Statement

Any personal data you give us will be used to send a brochure, email, handle an enquiry or make a booking with a hotel or send you appropriate marketing communications. It will then be stored securely on our database for a reasonable period of time.

Every time we send marketing communications we will give you the opportunity to decline to receive some or all of these communications.

Please see below for further information. If you wish to opt-out you can do so by writing to us at:

Marketing Department
Principal Hayley
The Inspire
Hornbeam Park
Harrogate
HG2 8PA

or email: 

Please allow us one month to process our data for your opt-out to take effect.

The Golf booking engine pages – those with a web address prefixed by http://www.brsgolf.com/ are managed by BRS Golf our golf booking partner and, as such, BRS Golf is responsible for the content in accordance with their terms and conditions.

Personal Data

For the purposes of the Data Protection Act 1998, we Principal Hayley are a data controller. In order to process your booking or enquiry we need to collect certain personal details from you. These details could include your name, email and contact details and those of party members, credit/ debit card or other payment details and special requirements such as those relating to any disability or medical condition which may effect your chosen arrangements and any dietary restrictions which may disclose your religious beliefs.

When we make a booking

In respect of bookings we need to pass on your personal details to other companies and organisations in order to deliver the service. Such companies and organisations may be outside the European Union.

Storage of your Personal Data

Unless you have asked us not to we will store and use your personal details for future marketing purposes (for example, sending you a brochure or details of a promotion via email).

We use a data services company to analyse data on our behalf, in order for us to tailor future marketing campaigns effectively.  We only provide any such companies with the personal details relating to our clients, which they require in order to deliver the service back to us. They are not permitted to use the information for any other purpose.

In the event that we are subject to a change of ownership or corporate structure, we may need to disclose your personal data.

You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We may charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances we are entitled to refuse your request. If you believe that any of your personal details which we are processing are inaccurate or incorrect please contact us immediately.

This privacy statement covers websites owned and controlled by us only. Links to other websites and any information collected by these sites are not covered by this privacy statement.

Booking Engine (synxis)

The booking engine pages – those with a web address prefixed by https://gc.synxis.com/- are managed by Synxis our booking partner and, as such, Synxis is responsible for the content in accordance with their terms and conditions.

Tracking Devices or ‘Cookies’

As part of the new data protection laws we are required to let you know when we use any kind of tracking devices or ‘cookies’ on our website.

A cookie is a small text file that is sent to your computer via your web browser when you visit a website. It enables us to recognise you when you come back to the site so we can tell how often you visit us and help us to retain information such as the most recent search you used, the hotels you viewed etc. The information is not linked to your personal details.

Some of these cookies are essential to make our site work and have already been set. Others help us to improve by giving us some insight into how the site is being used or help to improve the experience of using our site.

Please note: In order to use all the functionality on our website and to make a booking you will need to have session cookies enabled. If you do not wish to have cookies enabled you can make a booking by telephoning your chosen hotel directly.

We use three types of cookie:

Session cookies

These are temporary and are deleted as soon as you close your browser.

Persistent cookies

These are stored on your computer until they expire or you remove them. Persistent cookies store your personal preferences such as your language preferences on multi-lingual sites to make subsequent visits easier. They also for example remember questions we have asked you previously, such as a request to complete an online survey. A persistent cookie will prevent you from being asked to complete the same survey every time you visit the website.

Third Party cookies

We work with third parties who, on our behalf, research the use of our website and activities on it. In doing so they may place a cookie on your computer. However it would not contain any personal information that others could read and understand. We also work with third parties to evaluate the effectiveness of our advertising and promotions on third party websites. Again, the cookie would not contain any personal information that others could read and understand.

You can adjust the settings in your web browser to determine whether sites can set cookies on your computer by following the browser specific instructions at the following links;

Cookie settings in Firefox (http://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies)

Cookie settings in Internet Explorer (http://support.microsoft.com/kb/196955)

Cookie settings in Google Chrome (links to: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647)

Cookie settings in Safari (OS X) (http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html)

Cookie settings in Safari (iOS) (http://support.apple.com/kb/HT1677)

Cookie settings in Android (http://support.google.com/mobile/bin/answer.py?hl=en&answer=169022)

Changes to this policy

Because we are constantly improving our site there may be developments in how we use your data – all such developments will be promptly notified to you in this policy. Your continued use of our website will signify that you agree to any such changes.

Tracking Devices or ‘Cookies’

As part of the new data protection laws we are required to let you know when we use any kind of tracking devices or ‘cookies’ on our website.

A cookie is a small text file that is sent to your computer via your web browser when you visit a website. It enables us to recognise you when you come back to the site so we can tell how often you visit us and help us to retain information such as the most recent search you used, the hotels you viewed etc. The information is not linked to your personal details.

Some of these cookies are essential to make our site work and have already been set. Others help us to improve by giving us some insight into how the site is being used or help to improve the experience of using our site.

Please note: In order to use all the functionality on our website and to make a booking you will need to have session cookies enabled. If you do not wish to have cookies enabled you can make a booking by telephoning your chosen hotel directly.

We use three types of Cookie:

Session cookies:

These are temporary and are deleted as soon as you close your browser.

Persistent cookies:

These are stored on your computer until they expire or you remove them. Persistent cookies store your personal preferences such as your language preferences on multi-lingual sites to make subsequent visits easier. They also for example remember questions we have asked you previously, such as a request to complete an online survey. A persistent cookie will prevent you from being asked to complete the same survey every time you visit the website.

Third Party cookies:

We work with third parties who, on our behalf, research the use of our website and activities on it. In doing so they may place a cookie on your computer. However it would not contain any personal information that others could read and understand. We also work with third parties to evaluate the effectiveness of our advertising and promotions on third party websites. Again, the cookie would not contain any personal information that others could read and understand.

You can adjust the settings in your web browser to determine whether sites can set cookies on your computer by following the browser specific instructions at the following links;

Cookie settings in Firefox (http://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies)

Cookie settings in Internet Explorer (http://support.microsoft.com/kb/196955)

Cookie settings in Google Chrome (http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647)

Cookie settings in Safari (OS X) (http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html)

Cookie settings in Safari (iOS) (http://support.apple.com/kb/HT1677)

Cookie settings in Android (http://support.google.com/mobile/bin/answer.py?hl=en&answer=169022)

To book a conference call . To book a bedroom call .

Principal Hayley Ltd
Main UK Limited Companies – Effective 1 April 2011
Hotel / Venue	Company Name	VAT Registration Number	Company Registration Number	Incorporation Date
Alexandra House	Hayley Conference Centres Limited	745856491	2025334	04/06/1986
Beaumont House	Hayley Conference Centres Limited	745856491	2025334	04/06/1986
Cranage Hall	Hayley Conference Centres Limited	745856491	2025334	04/06/1986
Derbyshire	Venice Regal Derby Limited	745856491	6291448	25/06/2007
Eastwood Hall	Hayley Conference Centres Limited	745856491	2025334	04/06/1986
Ettington Chase	Hayley Conference Centres Limited	745856491	2025334	04/06/1986
George	Troy Management Services (George) Limited	828958762	5425343	15/04/2005
Grand Central Hotel	Troy Management Services (Glasgow) Limited	745856491	6874981	09/04/2009
Grand Connaught Rooms	Troy Management Services (Connaught Rooms) Limited	828958762	6809588	04/02/2009
Hawkstone Park	Hawkstone Park Limited	745856491	3977187	19/04/2000
Horwood House	Hayley Conference Centres Limited	745856491	2025334	04/06/1986
Kenwood Hall	Venice Regal Sheffield Limited	745856491	6291350	25/06/2007
Palace	Troy Management Services (Manchester Palace) Limited	828958762	4977164	26/11/2003
Royal York	Troy Management Services (Royal York) Limited	828958762	4977629	26/11/2003
Russell	Troy Management Services (Russell) Limited	828958762	4977433	26/11/2003
Sedgebrook Hall	Hayley Conference Centres Limited	745856491	2025334	04/06/1986
Selsdon	Troy Management Services (Selsdon Park) Limited	828958762	4977813	26/11/2003
St David’s	Venice (St David’s) Hotel Limited	745856491	3299012	06/01/1997
St Johns	Venice Regal Solihull Limited	745856491	6311941	13/07/2007
The Met	Troy Management Services (Leeds Metropole) Limited	828958762	4977435	26/11/2003
Wotton House	Hayley Conference Centres Limited	745856491	2025334	04/06/1986
Head Office	PH Hotels Limited	745856491	6137931	05/03/2007
Registered address for all
The Inspire
Hornbeam Park
Harrogate
North Yorkshire
HG2 8PA